Effective Date: June 2025 | Sugar Art India
We treat each order as a priority and aim to dispatch your goods as soon as possible. Please note the delivery time may vary depending upon your order.
We are dedicated to dispatching your products within 7 working days of receipt of your order. Once dispatched, domestic deliveries are typically completed within 72 hours, depending on the timelines offered by our courier partners to your location.
We have partnered with leading logistics companies to ensure that your order arrives intact and right on time. Our courier partners are selected for their reliability, coverage, and ability to handle our products with care.
Once your order is dispatched, you will receive a tracking number via email so you can follow your shipment in real time.
Shipping charges are calculated automatically at checkout based on your delivery address and the weight of your order. The charge is displayed clearly before payment — there are no hidden fees.
Once your order has been dispatched, you will receive an email notification with your tracking ID and courier partner details. You can use this to track your shipment directly on the courier's website.
You can also view the status of your order anytime by logging into your account and visiting My Account → My Orders.
While we make every effort to deliver your order on time, certain circumstances beyond our control may cause delays, including:
If your order is delayed beyond the expected timeframe, please contact us at support@sugarartindia.in and we will investigate and keep you updated.