Refund & Return Policy

Return Policy

In case an item received is different from what was ordered, or has a manufacturing defect or is damaged, please send us an email at support@sugarartindia.in. We will promptly evaluate the deficiency and work with you to offer you a refund or replacement at the earliest possible.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return request.

Refund Policy

Please write to us at support@sugarartindia.in if you require a refund against a purchase you have made. We will refund your payment in the following cases:

• If the item is not received by you within 30 days from date of order (subject to correct information received from the customer)
• If the item received by you is defective or not useable
• If you have not received the correct item

In case your complaint does not fall under any of the above heads, but you require a refund, please write to us at support@sugarartindia.in and we will do our best to resolve the matter as quickly as possible.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then further details regarding the mode of refund shall be communicated with the customer and processed accordingly.

Refunds Due to Transaction Failure

If you haven't received a refund yet, please follow these steps before contacting us:

• First check your bank account again
• Contact your credit card company — it may take some time before your refund is officially posted
• Contact your bank — there is often some processing time before a refund is posted
• If you have done all of this and still have not received your refund, please contact your payment gateway directly

Cancellation Policy

If you wish to cancel an order, please contact us within 24 hours of placing your order by sending an email to support@sugarartindia.in. Orders can be cancelled within 24 hours of being placed. In this case, the full amount will be reimbursed if the item has not already been shipped to you.

Terms & Conditions

• Items once ordered will be dispatched within 7 working days from the date of order. Dispatch will be by courier. Delivery will normally be within 72 hours of dispatch depending upon the timelines offered by courier companies to your location. In unforeseen cases, delivery may take longer.
• Return / refund requests must be made within 24 hours of receipt of the order.
• In the case of tutorials and online classes, no order cancellation, return or refund is possible. Once a tutorial is paid for, it is considered as consumed.
• Sugar Art India retains the right to refuse any order unconditionally.
• All claims are subject to the jurisdiction of courts in Tamil Nadu.

Changes to Policy

We reserve the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of any changes as and when they are made.